Senior Account Manager

Permanent employee, Full-time · Hybrid

Your mission

As a Senior Account Manager at Johnson Hana, your primary goal is to grow and expand our portfolio of existing clients. You will be responsible for cross-selling and upselling our products and services, negotiating contract renewals, and expanding client relationships. Through a deep understanding of your clients' long-term goals, you will proactively align Johnson Hana’s solutions to meet their evolving needs. This role requires you to build strong, professional relationships with key stakeholders and manage the entire customer lifecycle, while ensuring both client satisfaction and business growth.

Key Responsibilities:

Own the end to end life cycle of your client portfolio and drive revenue growth across your portfolio of existing clients, meeting a target revenue quota.
Through Client Development Strategies and strategic client engagement identify new opportunities to match Johnson Hana’s services to the client’s long-term goals.
Collaborate with clients to discover their evolving needs and ensure Johnson Hana’s solutions and services are positioned to solve their challenges.
Lead the expansion plans, negotiation and renewal of client contracts, focusing on expanding the scope of services and increasing overall engagement with Johnson Hana.
Lead and take ownership of internal ‘deal teams’ ensuring the client expansion strategy is clearly outlined, developed, ownership assigned, internal owners held accountable and strategy ultimately executed.
Develop and maintain strong, lasting relationships with key stakeholders within your clients’ organizations, becoming a trusted partner who understands their strategic needs and objectives.
Conduct high-quality Executive Business Reviews (EBRs) to understand client feedback and consultant insights, uncovering opportunities for further engagement.
Work closely with internal teams, including Talent and Product, to ensure the highest level of service delivery and provide clients with the best possible solutions.
Involve internal subject matter experts at the right stages of the sales process to ensure that clients receive tailored, expert-driven solutions.
Maintain an accurate 12-month opportunity pipeline, enabling the business to forecast workload and revenue accurately.
Maintain a client retention rate of 80%, ensuring that clients remain satisfied and see value in Johnson Hana’s offerings.
Strive for a balanced product mix of 60% ODL (On-Demand Legal) and 40% MLS (Managed Legal Services) by cross-selling and upselling products and services that best meet the client's needs.
Participate in regular internal upskilling sessions to stay current with Johnson Hana’s offerings and industry trends, ensuring you can provide the best solutions to clients.

Your profile

5+ years of experience in customer success, account management, or a similar role, with a proven track record of managing and expanding key client relationships.
Demonstrated ability to meet and exceed revenue targets through upselling, cross-selling, and renewing client contracts.
Strong understanding of the legal services sector and experience in managing complex accounts with multiple stakeholders.
Exceptional communication, relationship-building, and negotiation skills, with the ability to develop long-term partnerships with senior legal executives.
Proven ability to manage a sales pipeline, forecast revenue, and report on client engagement effectively.
Strong collaborative skills, with experience working cross-functionally with internal teams to deliver excellent service and tailor solutions to clients.
Highly organized and able to manage multiple priorities while delivering results in a fast-paced environment.
Self-motivated, proactive, and focused on client success.

Why us?

Johnson Hana is Ireland’s leading alternative legal solutions provider. That means we disaggregate legal advisory and legal process work and focus on the latter. We want to change the way legal work is done and we have big plans to expand and grow massively, but we need your help.

Our Core Values:

Next-level people – we naturally go above and beyond. The next level up from our competitor's way of doing things is our natural habitat. Go there.
Faster, with focus – Speed matters, but so does intent. We act fast, but it’s our focus on creating and accelerating change in the legal world that makes us faster.
Me, the person – we don’t do fakes. We celebrate realness. We ask that you bring your whole self to work, every day.
We, the people – this is also a community where we commit to each other. We welcome newcomers. Our community is our colleagues, our clients, and even those in our industry who want change. We are open.
Lean In - In an industry of egos, graft keeps us humble. So, get stuck in. Get your hands dirty. No task is below anyone. Grafting is how we respect the community. And champion change.

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About us

Johnson Hana is Ireland’s leading alternative legal solutions provider. Why not have a look for yourself, check out this video explaining who we are and what we do!

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Thank you for your interest in Johnson Hana. Please fill out the following short form. Should you have difficulties with the upload of data, please send an email to people@johnsonhana.com